Fast Company

We will provide support for all DoProcess applications running on Microsoft Windows^® 8.1 and 10.

Please note that our support depends on the support provided by Microsoft, as described in this Microsoft communication.

We will provide support for Microsoft® Word 2016 and 2019.

Once your forms have been processed, you will be contacted by a Customer Support Agent who will set up a time to assist you with the installation of the software. Installation and set-up normally takes about 30 minutes (more if there are numerous workstations).

A Customer Support Agent will assist you with the installation of the software. A technician may be needed to set up your own network configuration, if it has not already been done.

Along with the operating and word processing systems mentioned in questions 1 and 2, the following is recommended:

Desktop/Server Process
Browser

• Microsoft Edge
• Internet Explorer 11

PDF

• Adobe PDF Viewer Version 11 & DC

Graphic Card & Monitor

• A minimum screen resolution of 1024 x 768

Memory and Hard Drive Space

Application:

• 500 MB hard disk space
• 512 MB RAM
• 1 GH processor

Server Requirements for Network Installations:

• Microsoft Server Operating System 2008 or 2012
• 2 GB RAM
• 1 GH processor
• 2 GB hard disk space

Internet Connection Speed

A new install requires approximately 500 MB of disk space. Each record created will take up, on average about 100-300KB of space. Click here for more information on our technical requirements.

Our fax number is 416-322-6106 or 1-866-881-4268

Cheques should be mailed to:

DoProcess
c/o T01952C
P.O. Box 1952, Station A
Toronto, Ontario
M5W 1W9

Firms using DoProcess products use one of two payment methods to cover all charges for The Conveyancer, convey.ca, Fast Company, Estate-a-Base and Will Builder – credit card (we accept VISA® and MasterCard®) or cheque.

For both methods, all new transaction records are quickly and securely processed.

About the Credit Card Payment Method

• Credit cards are set up in the Secure Payment Manager, which ensures secure management of your firm’s credit card information.
• You may enter multiple cards into the Secure Payment Manager.
• Assign a credit card to each Do Process application. To allow greater flexibility, a different credit card may be assigned to each application.
• Purchase transaction credits for The Conveyancer in advance.
• During initial installation of The Conveyancer, a Customer Service Representative will show you where to set up and assign credit cards.

About the Cheque Payment Method

• Receive one monthly consolidated statement for all Do Process applications (a paperless invoice).
• Make one monthly payment to Do Process.
• At the beginning of each month, your firm’s billing contact will receive a statement and invoice via email with all your firm’s charges, payments and adjustments. The invoice and account summary can also be accessed from all applications.

A record is charged when it is validated (created and saved). Validation is automatically done through the internet.

If your firm uses the credit card payment method, charges for each validated record (and charges for other Do Process applications) will appear in your next credit card statement. In the application you can access a receipt for the validated record.

If your firm uses the cheque payment method, charges for each validated record will appear in your monthly invoice, together with charges for other Do Process applications. In the application, you can access a debit notice for the validated record. After receiving your monthly invoice, send one cheque to Do Process to cover all account activity.